ONLINE STORE TERMS AND CONDITIONS – Lavu Style Boutique
General information
1. The Lavu Style Boutique online store is operated by
LAVU Style Ltd
– address: 20 Hardie Road, WF4 2EN, Havercroft, UK
– company number: 16798579
– Vat Register 505 0558 18
– email: [email protected]
– returns address: same as the company address
– information: “Complaints are processed within up to 14 days.”
2. By placing an order, you accept these terms and conditions.
3. The store operates in the United Kingdom and provides international sales to countries available during checkout
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Orders
1. Orders can be placed via:
online store,
Facebook Shop / Instagram Shop,
TikTok Shop,
private message (Messenger).
2. Placing an order constitutes a sales contract.
3. The customer agrees to provide correct shipping information.
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Prices and payments
1. Product prices may be displayed in GBP (£), PLN (zł) or EUR (€) depending on the customer’s location, IP address or selected currency. The final order price is visible in the cart and at checkout.
2. Available payment methods depend on the customer’s country and selected currency and may include card payment, PayPal, Klarna, Tpay, BLIK and other online payment methods.
3. Order processing takes place after payment is received.
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Shipment
1. The order processing time depends on product availability , delivery country and select shipping methods. Estimated delivery times are shown during checkout.
2. Parcels are sent via Royal Mail or courier.
3. Shipping costs are provided at the time of ordering.
4. Free shipping is available for orders over £70.
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Returns – acceptance conditions
Returns can be submitted within 14 days of receiving the package.
Returns will not be accepted after 14 days.
Returns will be accepted if the product:
is new and unworn,
has original packaging,
has all tags and seals intact and unopened,
does not smell of perfume, sweat, cigarette smoke, or detergents,
has not been washed,
has no stains or signs of wear,
is complete (in the case of sets).
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The return will be rejected if:
The product has been worn or washed,
The original tags are missing or show signs of wear and tear,
The product smells of perfume/cosmetics/smoke,
There are visible stains, damage, or pilling,
The original packaging is missing,
The return was sent after 14 days.
The customer is responsible for the return shipping costs.
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Documentation and recording of returns
Unboxing Recording
To protect against misuse, Lavu Style Boutique documents returns through:
video recording,
photos,
live broadcast (e.g., TikTok Live).
The recording serves as proof of the product’s condition.
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Data protection during recordings
1. Customer information is never displayed—labels are obscured.
2. The footage is used solely for return verification purposes.
3. The footage is not shared with third parties (unless required by law).
4. Recordings are retained for a maximum of 30 days, unless they constitute evidence in a dispute.
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Complaints
1. Complaints are submitted via message or email.
2. Product photos are required for complaints.
3. Complaints are reviewed individually.
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Exchanges
1. Exchanges are possible if the product meets the return requirements.
2. Shipping of the new product is subject to a fee (unless otherwise agreed).
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Principles of culture and communication
1. Lavu Style Boutique does not tolerate profanity, verbal abuse, disrespect, or any form of insulting behavior.
2. In the event of aggressive behavior, the store has the right to:
end the conversation,
refuse further service,
block the customer on sales platforms or social media.
3. Contact with the store should be conducted in a civilized manner and with mutual respect.
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Personal data
1. Customer data is processed solely for the purpose of fulfilling orders and processing returns.
2. It is not shared with any third parties other than the courier delivering the package.
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Final provisions
1. The Store reserves the right to change these Terms and Conditions.
2. In matters not covered by these Terms and Conditions, the provisions of British law shall apply.
3. Contact is via Messenger, TikTok, or email.